SecuX Lost Passphrase - How to Recover Your SecuX Hidden Wallet

The “hidden wallet” on SecuX’s hardware wallets is a great way to add an extra barrier between cryptocurrencies and potential thieves — unless users forget their secret passphrase. The passphrase people set up when creating a SecuX hidden wallet is their sole gateway into these secure crypto wallets. So, if users lost their recovery SecuX passphrase, there’s no way to regain access to the crypto stored in their hidden wallets.

Since the SecuX hidden wallet passphrase carries immense significance, it’s imperative for all SecuX wallet holders to fully understand how this feature works and what to do if they lose it. While it’s always best practice to prevent losing this passphrase in the first place, there are potential ways wallet recovery services like ReWallet can recover a SecuX hidden wallet.

The SecuX hidden wallet is an additional crypto wallet on a SecuX hardware wallet users create with a manually-generated passphrase and PIN. Instead of relying on the PIN and the provided 24-word recovery phrase when first setting up a SecuX wallet, hidden wallets are an optional feature which requires users to enter an additional personalized passphrase to access their virtual assets.

The separation between the primary SecuX wallet and the hidden wallet allows crypto holders to store digital assets in different accounts and potentially preserve their holdings in the event of a theft or extortion. For instance, if a thief demands crypto in a SecuX wallet, a victim can give the 24-word recovery phrase to open the primary account with minimal cryptocurrency. Thieves won’t know about the hidden wallet as long as the victim doesn’t tell them about it, and they can’t get into this secret account without the additional passphrase. In this sense, the hidden wallet serves as a powerful form of plausible deniability.

SecuX makes it simple for users to add hidden wallets to their account through the hardware wallet’s touchscreen display. Once you’ve already set up your initial SecuX wallet, visit the “Settings” page and follow these steps to add a hidden wallet:

1. Click the “Hidden” icon on the top.

2. Enter and confirm a 4 - 8 digit PIN specific to your hidden wallet.

3. Create your hidden wallet’s passphrase with 1 - 99 English letters and numbers.

4. Re-enter your hidden wallet’s PIN and start adding crypto accounts.

SecuX makes creating and using hidden wallets highly intuitive on its touchscreen display, but there are some instances where users experience problems with their passphrases. While there are dozens of potential reasons you could be struggling to get into your SecuX hidden wallet, a few scenarios are more common than others.

Some people can’t get into a SecuX hidden wallet because they’re simply using the wrong passphrase. For instance, you may have written down inaccurate letters or numberson your SecuX recovery sheet, or you keep accidentally hitting a typo when entering the passphrase in your hardware device. Also, if you set up multiple hidden wallets on your SecuX, there’s a chance you’re using the wrong passphrase for the specific hidden wallet you want to recover.

Also, keep in mind the SecuX wallet creates new hidden wallets whenever users enter a new passphrase, no matter how tiny the difference is between different passphrases. So, if users type small errors when trying to open a SecuX hidden wallet, they’re creating new accounts, which can complicate the recovery process.

When you’re trying to access your SecuX hidden wallet, please double-check you’re using the correct seed phrase attached to the hidden wallet you want to recover. Otherwise a recovery will not be possible.

If you keep trying unsuccessfully to get into your SecuX hidden wallet, consider using a few of the following techniques to increase your odds of success:

• Slow down, and pay careful attention that every letter and number is in the proper order when entering your passphrase.
• If you don’t have a recovery sheet with your passphrase — or the recovery paperwork is smudged — keep a detailed list after each passphrase attempt.
• Remember, SecuX passphrases need to be in English letters and numbers, so double-check that you are using an English characterset.
• Check if you have the latest firmware update on your SecuX wallet and the latest software upgrade for the SecuX mobile app.

If you’ve tried the above tips and can’t recover your SecuX hidden wallet, consider contacting ReWallet. Our team of crypto wallet experts has years of experience restoring crypto funds in dozens of software and hardware wallets, including SecuX devices. After reviewing your situation, ReWallet will give you full details on SecuX hidden wallet recovery and whether we can help restore your cryptocurrency.