Blockchain: Your Trading Account is linked to another wallet

Even when crypto users have the complete seed for their Blockchain.com wallet, they sometimes receive an error message claiming their “Trading Account is linked to another wallet.” When this pesky pop-up appears, the only assistance Blockchain.com provides its users is to “log into” a “wallet referenced below” to regain cryptocurrency.

Often, crypto traders in this situation never used Blockchain.com’s trading services and have no idea how to retrieve their crypto assets. Thankfully, there are potential solutions for this Blockchain wallet recovery issue, and ReWallet has helped many clients who’ve seen the exact message pictured above. Learn the facts about Blockchain.com wallet recovery and the best way to deal with this error message.

First, it’s essential to separate Blockchain.com’s two crypto storage options — the DeFi wallet and the Blockchain.com trading account — to understand the content of the abovementioned error message.

The Blockchain.com DeFi wallet is a non-custodial cryptocurrency wallet which users download as an encrypted file and secure with a password and 12-word recovery phrase. Since the DeFi wallet is non-custodial, users have full access to their private keys, and Blockchain.com doesn’t store personal or recovery information on its databases.

By contrast, the Blockchain.com trading account is a custodial service which allows users to store and swap fiat currencies and crypto assets through multiple payment methods (e.g., Apple Pay, bank transfers, and Google Pay). Since Blockchain.com manages the security and identities of every Blockchain.com trading account, users don’t have access to private keys or a seed phrase. If someone needs to restore their Blockchain.com trading account, they can contact Blockchain.com to regain their virtual assets.

Seeing a message that your “Trading Account is linked to another wallet” when restoring your DeFi wallet is frustrating, especially if you’ve never used a Blockchain.com trading account. However, if you’re in this situation, the best way forward is to remain calm and gather your Blockchain.com information in an organized list.

Be sure you have all the details on your 12-word seed phrase (or the legacy seed phrase for older Blockchain.info wallets) as well as your Wallet ID, the primary password, and (if applicable) the secondary spending password. Also, ensure you have the corresponding email you used to set up your Blockchain.com wallet. All of these details give you the best odds of success throughout the Blockchain.com wallet recovery process.

There’s no simple way to explain why you’re seeing this error message when trying to recover a Blockchain.com DeFi wallet. Over the years, ReWallet hasn’t identified one common thread in all of these cases, so anyone with a Blockchain wallet is potentially at risk of dealing with this issue.

However, it’s important to know there are sometimes issues with the crypto balances after regaining access to a Blockchain.com DeFi wallet. You may find the amount of cryptocurrencies displayed in the Blockchain.com DeFi wallet doesn’t match the numbers you previously had. In our experience, ReWallet discovered many people with this issue used the same email address to create multiple Blockchain.com wallets. But regardless of why this glitch happens, everyone must double-check the crypto displayed to ensure it has the correct amount of crypto if they successfully regain access to this DeFi wallet.

Although the Blockchain.com error message is relatively rare, we have worked with crypto traders who can’t get into their Blockchain wallets primarily due to this issue. ReWallet also has experience helping clients with many other problems related to the Blockchain.com DeFi wallet, including trouble with primary and secondary passwords, WalletIDs, and seed phrases. No matter what difficulty you’re dealing with, please contact ReWallet for a professional consultation to see if our wallet experts can help you regain your crypto.